Customer Documentation Center Specialist Specialist

**Job title** - Customer Documentation Specialist

**Location** - Singapore

**Job model **- Hybrid

Are you a keen learner looking for a new challenge in the personal care industry? In this position as a Customer Documentation Specialist, you will have exposure to various fields - from Safety & Toxicology to Technical & Formulation support and certifications. You play a key role in ensuring our customers have the information they need to use our products safely and effectively.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

**Your key responsibilities**
- Establish and strengthen the customer intimacy and positive perception by providing accurate and prompt information to customer request and enquiries
- Act as a single point of contact for account managers to facilitate quick and reliable customer documentation support
- Coordinate closely with stakeholders, including marketing and innovation, R&D and product management etc to satisfy customers’ requests
- Properly identify and assess customers’ requests while providing appropriate solutions and alternatives within time limits, and following up to ensure resolution and overall quality, completeness, and timely delivery of customer documentation requests
- Maintain the upkeep of records of customer interactions, information and documents
- Develop fundamental product and technical expertise in various fields such as toxicology, safety, formulation, regulation, license agreements etc

**You bring**
- Background in cosmetics or technical expertise / product know-how in Personal Care
- At least 10 years of cross-functional coordination and customer-facing experience;
- Experience in cosmetic regulations and compliance is an advantage;
- IT skills or learning agility: CRM, Excel, PowerPoint;
- Strong written and verbal communication skills,
- Ability to work independently and in a team environment

**We bring**
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
- A space to grow by encouraging and supporting curiosity and an open mindset;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- A flexible work environment that empowers people to take accountability for their work and own the outcome;
- Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity;

**Equal Opportunities Commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich**

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

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