Operations Center Specialist

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Security and Monitoring Specialist

We are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring.

With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers across APAC.

Key Responsibilities:

• System Monitoring: The rotating shift teams are responsible for 24x7x365 monitoring of our Data Center infrastructure and security alarms. This includes monitoring essential systems and network elements, as well as providing timely response to all access and CCTV related alarms.
• Documentation & Processing: Ensure the timely and accurate input of access information into our access control system. Additionally, you will process inbound access requests from customers, carriers, and our sites. You will also be responsible for dispatching service requests, trouble, and alarm tickets.
• Technical Expertise: Building familiarity with BMS systems, security access control systems, and basic data center infrastructure is essential. Over time and through ongoing training and support you should have a working knowledge of security and Data Center Facility Operations best practices.
• Systems Support & Maintenance: Process inbound alerts from essential systems and network elements, ensuring a timely response. Additionally, you will handle site maintenance and outage notifications.
• Problem Solving: As a Monitoring Specialist, you should have the ability to identify and resolve, or report, any detected problems. You will escalate trouble cases and emergencies as needed to lead and/or management personnel.
• Training: It is important to complete all assigned training in a timely manner to stay up-to-date with the latest industry practices and technologies, this includes all compliance and regulatory aspects across the region.
• Project Management: At times the teams support the fulfillment of projects with direction from Management and assist with ensuring their successful completion.
• Quality Assurance: Assisting with basic QA tasks and escalating trouble cases to lead and/or management as needed will be part of your responsibilities.

Benefits of the role:

• Full-time, permanent, stable and secure role
• Shift package including shift allowances and overtime, annual bonus
• Join an instrumental team with a Global Data Center industry leader
• Abundance of financial, wellness and company benefits

Qualifications, skills and attributes:

• Excellent problem-solving skills and ability to escalate issues when necessary
• Familiarity with monitoring systems from data centers or relevant industries
• Ability to commit to a 24/7/365 roster shared between the team
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Excellent communication and documentation skills
• Ability to work effectively in a team environment but have the confidence to triage incidents accordingly through sound judgement of your own

If you are a highly motivated individual with a background in monitoring and a passion for ensuring the security and smooth operation of data center infrastructure, we would love to hear from you. Join our team and be part of an exciting and dynamic work environment.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

---