Digital Service Manager

2 weeks ago

Singapore SP DIGITAL PTE. LTD. Full time

SP Digital is part of Singapore Power, spearheading the digitization efforts and we operate

like a startup within the organization, moving with speed and delivering with quality.

Services (Svcs) team is a unit in SPD Engineering team that focuses on delivering technology

solutions to support successful project implementation in various SP Group business units.

Services coverage areas are broad and it includes:
1. Consumer and Mass Market focused systems such as Internet Portal, Mobile

Applications, eCommerce and integration with Payment systems

2. Sustainable Commercial & Industrial systems such as Energy Management System,

iOT + Sensors and Edge computing

3. Corporate systems such as Workflow Management, Intranet and Accounting Systems

4. Utilities and New Energies focused system such as Energy storage manage systems,

Digital Twins, Mobile platform for Digital Field Workers.

**What You'll Do**:

- Understanding users and business domain
- Conducting user studies to understand their needs and problems
- Analyzing data to uncover usage patterns that inform product decisions
- Researching the industry to understand existing solutions
- Conduct and run daily standups/scrums
- Prioritizing, planning, and tracking project deliverables
- Documenting key information and decisions about the product
- Plan and execute change management
- Product Planning and Road mapping
- Working with user experience designers to create intuitive user experiences
- Financial Tracking and Budgeting for the project revenue and resourcing
- Resource planning and management to ensure project deliverables are met

**What You'll Need**:

- Experience running SCRUMs, using JIRA, Confluence
- Have experience in stakeholder management - To understand business owners or

process owner problems and able to influence or provide digital product development

expertise.
- Experience with digital technology or product development companies - work with

engineers and develop an understanding of technical considerations and able to

provide product features requirements addressing to user needs.

approaches and knowing what data you would need matter more than knowledge

about advanced statistical techniques
- UX and Design experience - Able to translate with users’ requirements/needs and

work with UX designers to deliver the appropriate product design.
- Have solid communication skills - Able to write clearly and concisely, give good

presentations, and know how to get people working together
- Taking initiative to make things happen - Push for change in energy and utilities

sector to build a sustainable low carbon

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