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Senior Customer Service Executive, Lms
2 weeks ago
Job Responsibilities:
- Manage a small team of Customer Service Staff.
- Manage customer delivery performance.
- Manage customer enquiries.
- Provide support to Customer Service Staff on escalated cases.
- Ensure monitoring and other reports to be sent promptly.
- Ensure billing and customer delivery orders to be sent promptly.
- Monitoring parcels delivery status.
- Co-ordinate with branch operation on parcel status.
Qualifications & Job Requirements:
- Diploma or Degree in Logistics/Supply Chain or its equivalent.
- At least 2 to 3 years of relevant working experience in delivery services.
- Possess pleasant personality and customer service oriented.
- Possess the skill to manage difficult customers and adaptable to different situations.
- Possess the attitude to undertake work pressure with ease.
- Proficient in Microsoft Office Tools.
- Strong team player with the ability to manage and motivate the team.
- Experiences in Sales/Customer Service within Courier Service Industry shall be an added advantage.
- Must be able to work on rotating shifts, willing to work on weekends and public holidays.
Working Arrangements:
Work Location: 24 Penjuru Road, #01-06B, ALOG Commodity Hub, 609128
Work Days: 5 days’ work week
Work Hours: 09:00-18:00 / 09:00-19:00 / 09:00-20:00 / 11:00-20:00
