Aftersales Manager

2 weeks ago

Singapore PRAXIS AUTOMATION FAR EAST PTE. LTD. Full time

**JOB DESCRIPTION**
- Respond to client’s pre and post bid technical questions in an efficient and clear manner to maximize clients’ confidence in proposal provided
- Recommends annual sales goal and appraises senior management on status of aftersales and service opportunities
- Coordinate and participation in sales and service “Road Show"
- Formulate strong after-sales goals such as Service Contract Implementation, with the objectives of supporting sales
- Responsible for service and after sales business in UK (capable of doing physical maintenance on-site)
- Drive growth in the business by being pro-active in sales efforts
- Management of the network of service sub-contractors (technical support, coordination, development of competences, extension or reduction of network, commercial agreements)
- Administration of own work

**ESSENTIAL COMPETENCIES**
- A proven track record in sales and a strong network of clientele for B2B events
- Must demonstrate the ability to grow the portfolio by bringing and securing new clients and events
- Make decisions and resolve customer queries quickly and effectively
- Ability to work independently and thrive on a dynamic working environment
- A strong negotiator and good at networking and closing deals
- Excellent at collaboration and teamwork
- Strong in communication and relationship skills with the ability to drive engagement and interest in most situations
- Highly organized with good project management and analytical skills
- Comfortable with the use of technology, social media, and paperless business processes
- Strong MS Office skills, particularly in Excel
- Ready to work flexible hours including weekends, evening, and nights, based on the demands of the business
- Ability to utilize all available resources to ensure maximum revenue
- Cultivate and maintains relationships with clients

**QUALIFICATIONS**
- Degree or diploma holder
- Background or equivalent with vessel system knowledge will be a plus
- With at least 5 years of managerial experience
- Fluency in spoken and written English and Mandarin to achieve effective and conclusive business negotiations
- Highly efficient in CRM/ERP and other evolving business platforms desired

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