Aftersales Service Manager

6 days ago

Singapore JonDavidson Pte Ltd Full time

Key Responsibilities:
Lead and manage the aftersales service team, including technicians and support staff.
Build relationships with vendors, develop costings, coordinate procurement, and manage tender bidding and documentation for customers in Asia and the Middle East.
Establish and maintain strong customer relationships, promptly addressing service needs and concerns.
Collaborate with the sales team and customers to identify opportunities for spare parts sales and service contracts; ensure warranty claims are in accordance with agreements.
Develop and implement effective service schedules to meet customer needs and optimize resource utilization.
Ensure timely and efficient execution of service and maintenance activities; maintain accurate records of service activities, customer interactions, and spare parts inventory.
Develop and implement standard operating procedures for service activities to enhance efficiency and quality.
Ensure compliance with safety regulations and company policies.
Conduct regular training and development sessions to enhance the skills and knowledge of the service team.
Travel and support customers at their locations when needed.
Provide hands-on support as required.
Qualifications :
Degree or diploma in Engineering (Mechanical, Electrical, or related field).
Relevant certifications in equipment maintenance and repair are advantageous.
Work Experience :
Minimum of 5-7 years of experience in a technical service or aftersales support role.
At least 2 years of experience in a supervisory or managerial role.
Proven track record in managing service operations and spare parts sales.
Experience with compressors and rotating equipment is preferred.
Must have experience with Centrifugal, Diaphragm, Screw and Reciprocating compressor types
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