Rma Assistant Manager

5 days ago

Singapore .ZERO Pte Ltd Full time

**Company Overview**:
We invite you to join our team at
**Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our
**vision** to improve the lives of everyone by having a Sterra product in every home, and our
**mission** to make effective wellness products accessible for everyone to live to their fullest potential.

**Position Overview**:
**Key Responsibilities**:

- Oversee and manage onsite repair scheduling by using Calendly / google calendar to meet the given SLA for onsite repair services
- Manage a group of repair technicians including their operating hours, OT, leave approval, etc
- Manage repair job sheet submission by repair technicians **(pre and post-repair)**:

- Liaise with internal and external departments, i.e customer service, operations, and logistics to ensure a seamless end-to-end repair process
- Handle 1 to 1 exchange and refund escalation cases
- Support technicians’ inquiries to facilitate the repair process and ensure a great customer experience
- Responsible for RMA data management, KPI tracking, and weekly reporting

**Requirements**:

- Degree in Engineering, Supply Chain, Business Development, or relevant discipline
- 3+ years of experience in RMA management
- Strong communication and people management skills
- Ability to manage multiple projects and deadlines simultaneously
- Attention to detail and ability to identify and solve problems quickly
- Proficient in Microsoft Office and experience working with CRM systems
- Ability to work independently and as part of a team
- Ability to work in a fast-paced and dynamic environment
- Strategic thinking, **problem-solving** and decision-making skills
- Strong data analysis skills
- Fluency in English (fluency in any of the local languages is desirable)

**OTHER INFORMATION**:

- Location: Warehouse - 8 Pandan Crescent
- Working hours: Monday - Friday, 9am to 6pm. Saturday 9am to 1pm. OT will be required from time to time depending on business needs.
- Medical benefits & performance bonus

**We want to work with you

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