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Rma Assistant Manager

3 weeks ago

Singapore STERRA TECH PTE. LTD. Full time

**Company Overview
We invite you to join our team at **Sterra.sg **, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our **vision **to improve the lives of everyone by having a Sterra product in every home, and our **mission **to make effective wellness products accessible for everyone to live to their fullest potential.

**Position Overview**

**Key Responsibilities**
- Oversee and manage onsite repair scheduling by using calendly / google calendar to meet the given SLA for onsite repair services
- Manage a group of repair technicians including their operating hours, OT, leave approval etc
- Manage repair job sheet submission by repair technicians (pre and post repair)
- Liaise with internal and external departments, i.e customer service, operations, logistics to ensure a seamless end to end repair process
- Handle 1 to 1 exchange and refund escalation cases
- Support technicians’ enquiries to facilitate the repair process and ensure a great customer experience
- Responsible for RMA data management, KPI tracking and weekly reporting

**Requirements**:

- Degree in Engineering, Supply Chain, Business Development or relevant discipline
- 3+ years of experience in RMA management
- Strong communication and people management skills
- Ability to manage multiple projects and deadlines simultaneously
- Attention to detail and ability to identify and solve problems quickly
- Proficient in Microsoft Office and experience working with CRM systems
- Ability to work independently and as part of a team
- Ability to work in a fast-paced and dynamic environment
- Strategic thinking, problem solving and decision making skills
- Strong data analysis skills
- Fluency in English (fluency in any of the local languages is desirable)

**OTHER INFORMATION**:

- Location : Warehouse - Pandan Crescent
- Working hours : Monday - Friday, 9am to 6pm. Saturday 9am to 1pm. OT will be required from time to time depending on business needs.
- Medical benefits & performance bonus

**We want to work with you**
- Seniority Level - Mid-Senior level
- Industry
- Retail / Electrical/Electronic Manufacturing