Commercial Operations Support Analyst Ii

**About Lumen**

**The Role**:
The Commercial Operations Support Analyst II (“Analyst”) is responsible for supporting the quoting deliverables for potential deals within the Commercial Operations team. The Analyst will be responsible for developing an intimate knowledge of sales and quoting systems and be familiar with how a typical opportunity runs from quoting to it being a firm order. The Analyst will be engaged to assist on operational tasks, including, submitting BANs and orders to ensure that sales revenue is properly recognized especially during month end. The Analyst will also collaborate with stakeholders within the Commercial Operations team (i.e., Offer Management, Strategic Pricing, Contractual Management) and within the Quoting Ecosystem (i.e., Product, Complex Offnet Group) to help put together the deliverables for RFPs and large deals. In addition to driving accurate and competitive proposals for potential opportunities, the Analyst will also provide insight to activity and work with management to propose improvements to current processes. This role may include a mentoring role to junior analysts.

**The Main Responsibilities**:
**Knowledge, Skills or Abilities**
- Detail-oriented and ability to perform multiple tasks.
- Ability to prioritize multiple projects in a dynamic and fast paced environment.
- Self-motivated, pro-active, and results-oriented professional.
- Excellent interpersonal, verbal and written communication skills.
- Ability to work with complex databases and systems.
- Develop effective working relationships with peers, sales team and across organizational lines.
- Comfortable with data analytics and ability to provide insights and suggestions
- Ability to coach and mentor junior analysts within the same team

**Essential Duties**
- Evaluate and prepare the deliverables required to successfully respond to potential opportunities
- Expedite quoting support process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
- Provide commercial operations support for won deals, including, but not limited to submitting BANs and orders
- Utilize current budgetary pricing tools (e.g., rate cards, regional pricing intelligence tools) to help provide a competitive response to Large Deals and RFPs.
- Manage the Commercial Operations queue and help prioritize requests
- Participate in Deal Qualification calls to ensure that the deals are properly prioritized and that there are resources within the team to respond to such requests

**Preferred Education, Skills and Experience**
- Experience: 4+ years
- Education Level: Bachelor's Degree
- Field Of Study: Business, Marketing, Sales or related
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
- Familiar with Microsoft Office and SFDC
- Ability to use PowerBI will be a plus

**What to Expect Next**:
Requisition #: 329758

**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer