IT Helpdesk Analyst

and **IT HELPDESK ANALYST (TAI SENG)**
There is currently an open position for an IT Helpdesk Analyst.
- Call Center experience is advantageous
- Basic experience with IT troubleshooting
- Problem diagnostics via remote support tool and calls
- Familiar with office productivity tools such as O365
- Familiar with Ticketing System (ServiceNow, Jira)
- Experienced in using Active Directory (Azure, Microsoft)
- Strong communication skills and detailed work
- Proficient Customer Service
- Qualification: Nitec or equivalent
- Experience: Min 2 years related experience.
- **Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.**
**Contract Type**: 12 Months (Renewal)
**Salary**: SGD2,800 to SGD3,500
**Location**: Tai Seng
**Working Hours**: Office Hours Mon to Fri 8 am to 5 pm
**Commencement**: Immediate
**Working Environment**: Office
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $2, $3,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- IT Helpdesk Support: 2 years (required)
Work Location: In person