Complex Claims Adjuster

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

**Job Description**:

- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
- Ensuring effective vendor and litigation management on Complex Claims within a personal allocation
- Reporting key claims messages to their Team Manager and to internal stakeholders
- Broader internal / external stakeholder communication where required as Auto Technical Claims Expert
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
- Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes
- Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice.
- Handle higher level of complexity claims, complex losses within authority limits
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
- Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline
- Accurate and consistent policy interpretation
- Attain objectives for assigned projects
- Achieve benchmarks for claims processing and file closure
- Handling of any other projects/tasks which may be assigned to you from time to time.

What we’re looking for:

- Degree holder or equivalent
- BCP and PGI certification
- Intermediate specialist knowledge in Auto Claims technical claims topics
- Policy language skills enabling accurate and consistent policy wording interpretation
- A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
- Good communication skills, both written & verbal
- Time Management: ability to manage & prioritize workload and diary management
- Good computer literacy skills
- Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting.
- Ability to work with claims stakeholders to effectively direct claims strategy.

LI-LY1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Asia Pacific Insurance Pte. Ltd.