Complex Claims Adjuster

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department. Claims at AIG are a combination of different functions, business divisions such as Life & Retirement and General Insurance, and Global Claims, which makes us unique at AIG. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it.

Your contribution at AIG

As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Functional Responsibilities- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.- Ensuring effective vendor and litigation management on Complex claims within a personal allocation- Broader internal / external stakeholder communication where required- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes- Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice- Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.- Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks. Provide technical advice to Shared Services.- Any other projects/tasks which may be assigned to you from time to time.

Accountabilities- Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense- Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.- Financial control through consistent reserve and other financial transaction discipline- Accurate and consistent policy interpretation

What we are looking for- Degree holder or equivalent with 3 years of relevant experience- Holds BCP, PGI and HI- Intermediate specialist knowledge in A&H technical claims topics- Policy language skills enabling accurate and consistent policy wording interpretation- A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement- Good communication skills, both written & verbal- Time management - ability to manage & prioritise workload and diary management- Ability to contribute effectively within a team environment.- Ability to work with claims stakeholders to effectively direct claims strategy.

We are an equal opportunity employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creat