Complex Claims Adjuster, Auto

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, Auto to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
Ensuring effective vendor and litigation management on Complex Claims within a personal allocation.
Reporting key claims messages to their Team Manager and to internal stakeholders.
Broader internal / external stakeholder communication where required as Auto Technical Claims Expert.
Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes.
Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice.
Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex Own Damage, Recoveries & Third Party claims in Auto within authority limits.
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders.
Financial control through consistent reserve and other financial transaction discipline.
Accurate and consistent policy interpretation.
Attain objectives for assigned projects.
Achieve benchmarks for claims processing and file closure.
Handling of any other projects/tasks which may be assigned to you from time to time.
What you’ll need to succeed
BCP and PGI certification.
Basic insurance knowledge with basic grounding on Auto Claims.
Policy language skills enabling accurate and consistent policy wording interpretation.
A basic knowledge of legal / regulatory and litigation / procedural requirements for the Auto line of business is preferred.
Ability to work with claims stakeholders to effectively direct claims strategy.
Good communication and customer servicing skills, both written & verbal.
**Time Management**: ability to manage & prioritize workload.
Good computer literacy skills.
Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting.
LI-RO1
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
CL - Claims
AIG Asia Pacific Insurance Pte. Ltd.