Complex Claims Adjuster, Motor

3 weeks ago

Singapore AIG ASIA PACIFIC INSURANCE PTE. LTD. Full time
Roles & Responsibilities

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, Motor to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

  • Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
  • Ensuring effective vendor and litigation management on Complex Claims within a personal allocation.
  • Reporting key claims messages to their Team Manager and to internal stakeholders.
  • Broader internal / external stakeholder communication where required as Auto Technical Claims Expert.
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
  • Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes.
  • Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice.
  • Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex Own Damage, Recoveries & Third Party claims in Auto within authority limits.
  • Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
  • Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders.
  • Financial control through consistent reserve and other financial transaction discipline.
  • Accurate and consistent policy interpretation.
  • Attain objectives for assigned projects.
  • Achieve benchmarks for claims processing and file closure.
  • Handling of any other projects/tasks which may be assigned to you from time to time.

What you'll need to succeed

  • BCP and PGI certification.
  • Basic insurance knowledge with basic grounding on Auto Claims.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • A basic knowledge of legal / regulatory and litigation / procedural requirements for the Auto line of business is preferred.
  • Ability to work with claims stakeholders to effectively direct claims strategy.
  • Good communication and customer servicing skills, both written & verbal.
  • Time Management: ability to manage & prioritize workload.
  • Good computer literacy skills.
  • Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting.
Tell employers what skills you have

Casualty
Litigation Management
Claims Handling
Quality Assurance
Litigation
Strategy
Legal Liability
Indemnity
Good Communication Skills
General Insurance
Time Management
Audits
Customer Service
Audit
Computer Literacy

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