Customer Solutions Executive

7 days ago

Hougang, Singapore WS Audiology APAC Full time

**About WSA**

Every day our 12,500 colleagues in 130 markets help millions of people regain and benefit from the miracle of hearing. Going beyond together, we achieve annual revenues of around EUR 2.3 billion. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

**Key responsibilities for this job**

The customer solution executive would provide support to various stakeholders and work within a team to ensure and establish the best job practices.
- Support customer order management, process shipment and order process in a timely manner, ensuring billing/CN issuance accuracy
- Schedule ends shipments and coordinate tendering of shipments to carriers via established processes and procedures
- Ensure on time delivery and communication of delayed deliveries to end users
- Provide Customer Support: Attend to customer enquiries on orders, repairs, and product availability
- Drive process improvement initiatives
- Support any task assigned by the manager

**Requirements**:

- 3 to 5 years of working experience in logistic environment
- Graduated from a university degree relevant to supply chain and business administration
- Knowledge with ERP systems is a plus
- Support and manage logistics vendors and detailed knowledge of systems and processes

**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful?

We can't wait to hear from you.

**WS Audiology** is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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