
E-commerce Manager
1 week ago
**Key Responsibilities**
- Responsible for financial performance of e-commerce business (online shop and other e-commerce platforms)
- Develop strategic and operational procedures for e-commerce business across online trade, operations, CRM, digital marketing, and customer care
- Manage and optimise the online store content, e-merchandising, banners, and website enhancements
- Leverage multiple digital and social channels to reach new and potential customers, drive customer acquisition, loyalty, and retention
- Optimisation of site search tools & configuration of results to increase conversion rates
- Improve online store and ensure best customer experience
- Provide regular analysis on market trends to identify merchandising opportunities
- Meet the legal compliance guidelines and personal data protection
**Education**
- Bachelor’s Degree in Business, Marketing or E-commerce
**Work Experience**
- 3-5 years of experience in a Singapore based E-commerce business
- Experience working with eCommerce Platforms and Google Analytics
**Skills and Competency**
- Understanding of SEO and SEM/PPC
- Proficient in Microsoft Excel and Word
- An understanding of online shopping experience to drive conversion and recommend / implement UX and UI improvements
- Ability to capture and collate data in a presentable and useful way, ability to draw insights and make recommendations and implement changes to online store to maximise sales, conversion rate, average order value
- People management skills to lead a small team and collaborate / coordinate with other departments within the company
- Proactive and positive attitude
- Proficient in written and spoken English and Chinese
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