E-commerce Manager

**E-Commerce Manager**

**Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **E-Commerce Manager**based in Singapore. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As an **E-Commerce Manager**, you will oversee the end-to-end management of our e-commerce platforms, develop strategies to drive sales, and optimize the customer journey. You will play a critical role in achieving revenue growth, ensuring seamless operations, and maintaining a strong brand presence online.

**RESPONSIBILITIES**:
We are looking for a **E-Commerce Manager**whose responsibilities include, but are not limited to:
**1. E-Commerce Strategy and Management**
- Develop and execute a robust e-commerce strategy to drive online sales, growth, and profitability.
- Manage the end-to-end e-commerce operations, ensuring a smooth and engaging online customer journey.
- Oversee all e-commerce platforms, including product listings, pricing, promotions, and website performance.
- Identify emerging market trends and implement innovative strategies to maintain a competitive edge.

**2. Digital Marketing Integration**
- Optimize campaigns to maximize ROI and improve the effectiveness of marketing initiatives.
- Leverage data to understand customer behavior and design targeted campaigns that enhance engagement and retention.

**3. Customer Experience Optimization**
- Enhance the digital shopping experience by refining navigation, search functionality, and checkout processes.
- Ensure the e-commerce platform is optimized for mobile and multi-device usage.
- Develop and implement customer service protocols to resolve inquiries and enhance satisfaction.

**4. Operations, Logistics, and Inventory Management**
- Coordinate with supply chain teams to ensure efficient inventory management and timely order fulfillment.
- Monitor inventory levels and implement demand forecasting to minimize overstock or shortages.
- Streamline order processing and delivery systems to improve operational efficiency.

**5. Performance Tracking and Analytics**
- Track key performance indicators (KPIs) such as website traffic, conversion rates, cart abandonment, and customer lifetime value.
- Use analytics tools (e.g., Google Analytics, Power BI) to generate actionable insights.
- Report regularly on e-commerce performance and recommend data-driven improvements.

**6. Platform Management and Development**
- Work with web development teams to ensure the platform is functional, up-to-date, and visually appealing.
- Implement new technologies and features to improve user experience and streamline backend operations.
- Troubleshoot and resolve technical issues promptly.

**7. Team Leadership and Collaboration**
- Build and lead a high-performing e-commerce team, fostering a culture of innovation and accountability.
- Partner with cross-functional teams, including IT, marketing, logistics, and customer service, to align on goals and priorities.
- Train and mentor team members to ensure professional growth and alignment with business objectives.

**8. Vendor and Third-Party Management**
- Manage relationships with third-party marketplaces (e.g., Amazon, Lazada, Shopee) and external vendors.
- Negotiate favorable terms and ensure compliance with contracts to maximize profitability.
- Monitor third-party performance and ensure alignment with brand standards.

**9. Compliance and Risk Management**
- Ensure all e-commerce activities comply with legal regulations, including data protection and payment security standards.
- Mitigate risks related to online transactions and customer data through regular audits and
- updates.

**QUALIFICATIONS**:

- Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related fields.
- 5+ years of experience in e-commerce management, digital marketing, or a related role.
- Proven success in developing and executing e-commerce strategies that drive sales growth.
- Hands-on experience with e-commerce platforms like Shopify, Magento, WooCommerce, or BigCommerce.

**Technical Skills**
- Proficiency in analytics tools (e.g., Google Analytics, Tableau, Power BI) to track and interpret key metrics.
- Familiarity with payment gateways, security protocols, and compliance standards.
- Strong understanding of UX/UI principles, web development basics, and mobile optimization.

**Soft Skills**
- Exceptional leadership and team-building abilities to motivate and guide a diverse team.
- Strong analytical and strategic thinking to identify opportunities and solve complex problems.
- Excellent communication and interpersonal skills to collaborate across departments and with external partners.
- High adaptability and resilience in a fast-paced, dynamic environment.

**Additional Requirements**
- Experience with international e-commerce operations is a plus.
- Familiarity with emerging trends, such as AI-driven personalization and voice commerce.
- Willingness to travel