Senior Field Support Engineer

Category:

- Engineering Leader
- Industry:

- Industrial Machinery / Automation Equipment
- Location:

- Singapore - Singapore, Central
- Education:

- Bachelor Degree
- Country:

- Singapore
- Salary Range:

- 6000-8000
- Experience(Min):

- 5-6years
- Job Type:

- Full Time Permanent- Requirement:
- Bachelor Degree in Electrical Engineering or equivalent.
**REQUIRED INDUSTRY AND WORK EXPERIENCE**:

- Preferable 5 years' experience in Electrical, Control and Automation projects, which includes designing, consulting, implementing and commissioning.
- Fresh graduates can be considered. No working experience but with good learning attitude.
- Preferably possess PLC, Drives, SCADA or any RA related products experience.
- Good to have Project Management experience.
- Must have a good understanding of industrial control systems (preferably Rockwell Automation solutions), IT/OT infrastructure, MES.
- Experience working in complex/EPC environments advantageous.
- Must be able to effectively work in a multi-disciplinary team.
- Experience with MS Office software products Excel, Word, Project, Visio, etc.
- Responsibilities:
- Responsible for supporting RA customers during the complete life cycle of the equipment.
- Responsible for project technical and delivery on control and electrical systems through the planning, design, implementation, testing and commissioning phases. Works with project managers/business lead on planning, delivering assigned projects on time, budget and scope.
- On specific projects, may be required to supervise a team of engineers in the execution of project delivery, which includes design, implementation, testing and customer-site commissioning.
**Key Responsibilities**:

- Accountable for assigned projects/ assignment and ensure the realization in terms of scope, timeline, cost and customer satisfaction as per project requirement.
**Provide technical assistance and field service to customers by performing one or more of the following**:

- Field service installation start-up integration, system optimization, maintenance and warranty implementation.
- Troubleshooting of hardware and software problems at customer site.
**Provide customer coordination of RA products and systems by performing the -following functions**:

- On-site analysis and specification preparation.
- Programming assistance.
- Project coordination between customer, OEM sales, product division, etc.'
- Technical support - field start-up, integration and maintenance.
- Documentation.
- Testing and acceptance.
- Provide proper reporting of technical, administrative and accounting information as required.
- Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
- Maintains assigned equipment to insure good operating conditions and calibration.
- Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the company Information Network.
- Other duties to be assigned by Immediate Supervisor.
- Provide the suggestion or guideline solutions to Field Service engineer for high complexity technical issues.
- Accountable for individual resource scheduling to maximize utilization.
**Others**:

- Ensure compliance to Ethics, Standards of Business Conduct, Safety, Information Technology and other RA policies and the relevant government regulations in the geography.
- Any other relevant duties as assigned by immediate Manager.