Food Services Operations Manager

1 week ago

Singapore AL TAJ PTE. LTD. Full time

**JOB DESCRIPITON
We are looking for an experienced food service operations manager to join our team. The food service operations manager’s responsibilities will include ensuring that all meals are properly portioned and presented and resolving customer complaints. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.

To be successful as a food service operations manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional food service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.

**Responsibilities**
- Recruiting, training, and managing food service employees.
- Scheduling employee work hours to ensure that all shifts are adequately covered.
- Completing payroll and maintaining employment records.
- Ensuring that customers are served quality food in a timely manner.
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
- Accurately tallying all cash and charge slips.
- Reviewing sales records to determine which menu items are most profitable.
- Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
- Switching off all lights and enabling the alarm system at the close of business.
- Develop and implement operational strategies to achieve business objectives, improve efficiency, and enhance the overall dining experience
- Maintain inventory levels, track food costs, and optimise procurement to minimise waste and control expenses
- Develop work schedules, assign duties, and manage staffing levels to ensure adequate coverage
- Implement and enforce company policies, procedures, and employee code of conduct
- Ensure exceptional customer service standards are maintained at all times
- Implement strategies to improve customer satisfaction, loyalty, and retention
- Develop and manage budgets, analyse financial statements, and identify areas for cost optimization and revenue growth
- Monitor sales, revenue, and expenses, and take proactive measures to achieve financial targets
- Maintain proper records and documentation related to food safety, inspections, permits, and certifications
- Develop and maintain relationships with food suppliers, negotiate contracts, and ensure timely deliveries
- Stay abreast of industry trends, emerging technologies, and best practices

**Skills & Qualifications**:

- Organisational Skills,
- Verbal Communication,
- Kitchen Equipment Knowledge,
- Creativity, Interpersonal Skills,

**Requirements**:

- Exceptional proven ability of kitchen management
- Ability in dividing responsibilities and monitoring progress
- Outstanding communication and leadership skills
- Up to date with culinary trends and optimised kitchen processes
- Credentials in health and safety training
- Basic food hygiene certificate
- Minimum 8-10 years of relevant experience.

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