Director - Food Services

**Strategic Planning and Leadership**:

- Develop and execute long-term strategies to enhance operational efficiency and profitability.
- Provide visionary leadership to the food services team, ensuring alignment with organizational goals.
- Identify market trends and customer preferences to guide business decisions.

**Operational Excellence**:

- Oversee daily operations, including food preparation, service quality, and compliance with safety and hygiene standards.
- Implement systems to monitor and improve food cost, waste management, and inventory control.
- Evaluate vendor performance and maintain strong supplier relationships.

**Menu Development and Innovation**:

- Collaborate with chefs and culinary teams to create innovative and customer-centric menus.
- Ensure consistency in quality, taste, and presentation across all offerings.
- Stay informed on dietary trends, allergens, and nutritional requirements to cater to diverse customer needs.

**Team Management and Development**:

- Recruit, train, and mentor managers and staff, fostering a culture of excellence and accountability.
- Conduct regular performance reviews and provide feedback for continuous improvement.
- Promote teamwork and address employee concerns to maintain a positive work environment.

**Customer Experience**:

- Ensure high standards of customer satisfaction through excellent service and product delivery.
- Address customer feedback and complaints promptly to uphold the company's reputation.
- Implement initiatives to enhance the overall dining experience.

**Financial Oversight**:

- Develop and manage budgets, ensuring alignment with revenue and expense targets.
- Monitor financial performance, analyzing key metrics to identify areas for improvement.
- Lead cost-saving initiatives without compromising quality or service.

**Compliance and Safety**:

- Ensure adherence to all local and international food safety regulations and standards.
- Conduct regular audits to maintain compliance with health, safety, and sanitation protocols.
- Stay updated on industry regulations and implement necessary changes proactively.

**Stakeholder Collaboration**:

- Act as a liaison between management, suppliers, and other departments to ensure smooth operations.
- Present regular performance reports to senior leadership and stakeholders.

**Growth and Expansion**:

- Identify opportunities for business growth, including new locations, partnerships, or service offerings.
- Lead marketing initiatives to promote the brand and attract new customers.

**Job Requirements**:

- At least 8-10 years of experience in food service operations, with 3-5 years in a leadership or director-level role.
- Strong understanding of food safety regulations, health codes, and compliance standards.
Proficiency in inventory management, cost control, and financial reporting.
Experience with menu development, culinary trends, and dietary requirements.
- Proven ability to lead and mentor diverse teams across multiple locations.
Strong decision-making and problem-solving skills under pressure.
Ability to drive operational excellence and foster a culture of accountability.
- Demonstrated commitment to delivering high levels of customer satisfaction.
Strong interpersonal and communication skills to handle customer feedback and complaints effectively.
- Experience in budget development, cost management, and revenue forecasting.
Ability to identify cost-saving opportunities without compromising service or quality.
- Ability to analyze market trends and customer data to drive growth and innovation.
Experience in business expansion, including new locations, partnerships, or services.
- Familiarity with food service management software, inventory systems, and POS systems.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Comfortable working in a fast-paced and dynamic environment.
- Willingness to travel as required to oversee operations or manage projects.
- Comprehensive knowledge of local and international food safety standards.
- Proven ability to implement and monitor compliance protocols effectively.