Consultant, Digital Workspace
2 weeks ago
This position requires an employee to translate low to medium complexity business requirements into functional requirements and through technical expertise translate the requirements into technical solutions. This employee will engage early in the client planning and solution definition phase of projects and define the standards of work (SoW) with the related roles and responsibilities of the team to be utilised. In addition, the technically focused PS Support Technical Solutions Specialist demonstrates strong business ability, whilst maintaining a mix of both business and expert technical discipline. The PS Support Technical Solutions Specialist acts as trusted advisor to the client through demonstrating an understanding of the client’s requirements and expertise in the relevant technologies.
Project implementation
Provide problem management
The PS Support Technical Solutions Specialist is expected to provide problem management assistance at escalated levels. They act as user support and assist with trouble shooting.
Best practice
Mentorship of engineers and consultants is provided to encourage their professional growth. This may include developing technical training materials and conducting training programs and educating engineers on basic technical details. The individual proactively provides experience in practically improving Dimension Data systems, services and operational processes. The individual's performance is consistent and mature, providing high quality and service. The individual demonstrates confidence whilst supporting an increase in successful deals and solutions.
Provide pre-sales support
The PS Support Technical Solutions Specialist engages clients and identifies opportunities at a low to medium level. The provide assistance to Pre-Sales and are involved in pre-sales processes within low to medium complexity customer environments. They display strong client service orientation and strive for client engagement. PS Support Technical Solutions Specialists assist the Account Management Team with the evaluation and activation of new accounts. They also contribute expertise around the design and configuration requirements in relation to RFP / RFI and proposals of low to medium complexity.
Behavioural skills
At this level the PS Support Technical Solutions Specialist displays persuasive and confident presentation, writing and report/proposal ability. The PS Support Technical Solutions Specialist displays good interpersonal skills and is able to work well in a team. They have strong technical, quantitative and analytical skills.
The individual will be expected to leverage a strong level of business understanding. They are expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements.
The PS Support Technical Solutions Specialist requires a high level of technical ability and education (certificate, diploma or degree level) with respect to market, verticals, horizontals, business administration and business change
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