Operations Manager

10 hours ago

Changi, Singapore Wiseway Logistics Full time

**About Us**:
Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company, operating in 10 cities across 5 countries. We have been providing our substantial client base with all rounded freight and logistics services, such as international air and sea freight, customs clearance, warehouse storage and domestic transportation.

**Position Overview**:
**Your responsibilities include, but not limited to**:
**Import Operations**:

- Coordinate import shipments, including booking freight, tracking, and managing customs clearance.
- Prepare and verify import documentation such as commercial invoices, packing lists, and certificates of origin.
- Ensure compliance with Singapore Customs regulations and other government agency requirements.
- Liaise with customs brokers, freight forwarders, and shipping lines for timely delivery of goods.

**Export Operations**:

- Plan and execute export shipments, including booking air space and containers, and arranging transportation.
- Prepare export documentation, including Airway Bills, bills of lading, export declarations, and shipping instructions.
- Ensure compliance with international trade regulations, Free Trade Agreements (FTA), and relevant export controls.
- Work closely with overseas agents and customers to ensure smooth shipment handling.

**General Operations & Client Relationships**:

- Maintain up to date knowledge of import/export regulations and compliance requirement.
- Ensure adherence to trade regulations, HS code classification, and tax/duty assessments.
- Negotiate rates and services with airlines, shipping lines, freight forwarders, and customs brokers.
- Monitor performance of service providers to ensure delivery commitments are met.
- Resolve any issues or discrepancies related to shipments or customs processes.
- Client relationship management.
- Ability to assist in expanding the import and export client base.
- Overseeing the arrangement of transport and cartage, preparing quotations, and negotiating rates with airlines if necessary.
- Ensure that there are no storage fee, detention, demurrage, and penalties accrued.
- Regularly report on financial performance, operational KPIs, and improvement initiatives to senior management.
- Be available and accountable to both customers and internal stakeholders.
- Other duties as assigned.

**Key Skills & Requirements**:

- Minimum 3-4 years of experience in import and export managerial operations in freight forwarding industry.
- Experience with air, land and sea modes of transportation.
- CargoWise experience.
- Excellent customer service skills with the ability to build and sustain client relations.
- Excellent communication and interpersonal skills.
- Strong attention to detail and good time management.
- Good organizational skills.
- Demonstrated proficiency in computer usage.
- Bachelor’s degree in Logistics, Supply Chain Management, International Trade, or a related field (preferred)
- Have Potential to become branch manager in Singapore

**Direct Report to**:Group CEO

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- Operations management: 3 years (required)
- Cargowise: 2 years (preferred)
- imports and exports: 2 years (required)

Work Location: In person

Expected Start Date: 03/03/2025

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