Manager Operations

On Road; Handling; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management; Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Weight & Balance (Ramp Operations); Pick Up & Delivery; Domestic Hub Operations; Linehaul Operations; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic); Property & Facilities; Quality Management; Contingency Planning; Vehicle & Equipment Maintenance; Return to Work

**Manager Operations - Ground Operations**

At FedEx, we keep the world connected in good times, and during periods of great need as evidenced in the past year. We are helping the world move forward. You will be part of a learning and agile organization that constantly explore innovative ways to add value. You will be part of a dynamic team that respect and support each other and work effectively together to achieve success and results that are consistent with our Purple promise to make every FedEx experience outstanding. We are looking for an Operations Manager based in Singapore to lead our frontline team of Ground Operations employees.

**Job Description Summary**
To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with Company goals and regulatory requirements.

**Roles & Responsibilities**
- **
People and Performance Management**:
Recruits, develops, motivates and manages the team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the entire employee lifecycle of your division including hiring, handling disciplinary cases and termination.
- ** Processes and Procedures**:
Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
- ** Takes steps to ensure any changes are implemented.**
Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied.
Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
- ** Reporting and Data Management**:
Arranges completion of accurate and timely reporting across area of responsibility.
Provides reports, presentations and relevant information to senior management as required.
Ensures the effective development and use of information or record management systems or reporting practices.
- ** Planning**:
Plans and schedules resources, including rostering, to ensure department priorities are completed.
Communicates targets and goals to the team.
Provides updated on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business evaluates short/medium term resource requirements.
- ** Project Management**:
Oversees team projects/initiatives in order to deliver planned results on time and within budget.
Supports the team using project management tools and processes to plan, control and execute various project /programs.
- ** Continuous Improvement**:

- ** Budget Management**:Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.

**Requirements**:

- ** Education**: Bachelor’s degree or equivalent
- ** Experience**: Five (5) years’ experience in logistics industry, process engineering or other relevant experiences.
- Valid Driving License

Join FedEx and you'll be rewarded with an excellent remuneration package which may include year-end Annual Wage Supplement, medical and dental benefits, life insurance, retirement benefits, annual leave, tuition assistance, discounted tickets and career progression opportunities.

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we se