Operations Manager

12 hours ago

Changi, Singapore Smarte Carte Singapore Pte Ltd Full time

**Core Responsibilities**:
**Operations Matters**
- Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
- Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
- Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
- Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
- Encourage and compile compliments to meet company’s Service Quality target.
- Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
- Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
- To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).
**Admin Matters**
- Administer about 40-80 direct reports’ Attendance, Leave, Discipline and Welfare of assigned terminal(s).
- Ensure Office premises are well maintained with updated Notice and Deployment boards.
- Ensure Policies, Processes and important Information are disseminated to all direct reports.
- Staff engagement and grievance handling.
**Requirements**:

- Degree in Science/Engineering from a recognized university preferred
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations will be an added advantage.
- Project Management skills is an added advantage
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work shifts**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $4,000.00 per month

Schedule:

- Day shift
- Late shift
- Night shift
Supplemental Pay:

- Performance bonus

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