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Customer Success Specialist
2 weeks ago
**E-PORT PTE. LTD.**- As a primary point of contact for our customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in adoption as soon as possible.
- You will play these key Functions:
- Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
- Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
- Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
- Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
- Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary
**Job Requirement**
- Minimum a Diploma, preferably in shipping-related studies
- Excellent communication & persuasion skills with a customer-centric orientation
- Self-motivated, goal-oriented, and a fast learner with tremendously positive attitude
- Past experience in either operations or customer service in technology product/service will be a plus
- Adaptive and flexible, and has the tolerance to work in a fast-paced and ever-changing environment
**More Information**
**Job Id**
- 2WGSKAIESC9FLWRJ40Q9**Job Function**
- Operational Roles**Employment Type**
- Full Time**Position Level**
- Junior executive**Min. Education**
- Diploma**Min. Experience**
- 1yrs**Location**
**No of Vacancies**
- 1
