Customer Success Specialist

7 hours ago


Singapore Zemote Full time

The Customer Success Specialist position in the Research & Development department requires at least 1 year of experience and is based in Pune (Bavdhan). To be eligible, fluency in English is a must, while knowledge of regional languages is a plus. Excellent communication skills, both verbal and non-verbal, are essential, along with any engineering background, preferably in B.E or electrical engineering. Candidates should have experience in troubleshooting and installation, with freshers also welcomed. Strong problem-solving, management, and leadership skills are required, as well as knowledge or experience in Home Automation & IoT being an added advantage. Basic proficiency in MS Office, particularly Excel & PowerPoint, is necessary. Immediate joiners are preferred.As a Customer Success Specialist, you will be expected to effectively communicate with internal and external senior-level management to understand customer needs. You will be responsible for troubleshooting service calls nationwide over call/video calls and overseeing the installation of Zemote smart products for customers. Diagnosing and resolving technical issues, such as



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