Senior Manager, Solution Services

Company Description

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.

**Company Vision and Culture**

Our Global vision is to build a better McDonald’s and we are working hard to be the best-loved restaurant company.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

**Serve**:We put our customers and our people first
**Inclusion**:We open our doors to everyone
**Integrity**: We do the right thing
**Community**: We are good neighbours
**Family**: We get better together

**Job Description**:
You will join the International Operated Markets (IOM) and International Direct Licensed Markets (IDL) Segment Technology Team as the engagement lead of the backend capabilities initiatives supporting the European, Asia Pacific and Middle East markets. You will be responsible for the readiness of our key digital technology initiatives that will help deliver a better experience for our Customers.

Daily, you will partner with colleagues in many other teams within Global Technology including, global product leads, Product Engineering, and Global Release Managers. You will also work closely with our Global Strategic Technology Partners to ensure our digital products provide the best customer experience possible and meet the needs of the segment.

**The purpose of the role**:

- Oversees the various development and deployment workstreams of backend and front-end capabilities
- Chair the scrum of scrum meetings
- Ensure the issues remediation is delivered/deployed for deployment and market teams to test and activate
- Ensure product and market estate readiness for Digital commerce platforms covering Mobile Apps, Delivery, Back-end capabilities etc.
- Responsible for building and maintaining relationships with our markets, Global Technology, Strategic partners such as Capgemini and other internal functions including RSG, Legal and Operations
- Building relationships across the business with excellent communication and influencing skills
- Be a driving force behind the team move to agile ways of working

**What Team will I be a part?**
- You will join the Segment Solution Services Team which is part of the McDonald’s Global Technology function. You will be interacting with colleagues and leadership in the IOM and IDL Markets, and the wider Global Technology Functions.
- This team is responsible for:

- Anything to do with new capabilities solutions that have not yet been deployed or that we're still learning how to deploy.
- Providing an interface between the deployment teams, product and engineering teams and relevant deployment stakeholders in relation to new requirements.
- Establishing and operating relevant solution related technical playbook, charters, legal documents, and deployment guides.
- Serving as the primary point of contact for all Solution readiness inquiries
- Participating in project and initiative planning and software release management communication
- Facilitating project working teams and governance meetings.
- Working with the other Deployment Teams on standardization initiatives to be delivered to the Market; Market 0 projects - where an initiative or capability is being delivered for the first time; transition to agile ways of working; planning and alignment activities for future project work.

**Qualifications**:

- 10+yrs experience in a product management role, with proven experience within Digital and Retail Technology (e.g. Mobile Apps, ecommerce, Self-Order Kiosk, POS, Delivery).
- Demonstrated ability in a similar role leading complex cross-functional Technology initiatives that included the ability to develop project plans, communicate deadlines, carry out project deadlines and creatively