Customer Service Executive

2 weeks ago

Singapore SUPERCLEAN MAINTENANCE SERVICES PRIVATE LIMITED Full time

**Customer Service Executive**:
We are looking for a dynamic individual to join the SuperClean team as a Customer Service Executive.

SuperClean is Singapore’s fastest-growing, technology-enabled cleaning company, redefining how cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.

We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers’ lives better. Whether it’s making their lives easier or giving them peace of mind, we go the extra mile to ensure satisfaction.

As a young and dynamic company, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a company that values your contribution, join us at SuperClean and shape the future of cleaning

**Responsibilities**:

- Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
- Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
- Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
- Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
- Invoice & Payment Support: Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.
- Customer Retention & Relationship Management: Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.
- Collaboration Across Teams: Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.

**Requirements**:

- Experience in Customer Service: Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.
- Problem-Solving & Conflict Resolution: Skilled at managing customer complaints, turning negative experiences into positive outcomes.
- Tech-Savvy & Process-Oriented: Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.
- Detail-Oriented & Organized: Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.
- Team Player: Works well with Operations and Finance teams to ensure smooth service execution.
- Ability to Work in a Fast-Paced Environment: Handles multiple customer interactions daily while maintaining high service standards.

**Why Join Us?**:

- Be part of a fast-growing, innovative company that values your contributions.
- Work in a dynamic and supportive team with opportunities for growth.
- Competitive salary and benefits.

If you’re ready to make an impact in a customer-focused environment and contribute to the future of cleaning, we’d love to hear from you

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