
Transfer Agency Operations Manager, Singapore
2 weeks ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
**Job Description**:
Opportunity snapshot:
The Head of Transfer Agency (TA) Operations role will be based out of our Singapore office and will be responsible for the TA functional service delivery to clients as well as execution of strategic initiatives in order to grow the business and meet organizational goals in Singapore and across the Asia Pacific (APAC) region.
This role is focused on a range of products with the portfolio consisting of:
- A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies- An enterprise digital platform for advisors and investors for Transfer Agency activities
Direct reports:
The role will be responsible for leading a TA operations team in Singapore with the team reporting into this individual.
Role Responsibilities:
- Lead a team in Singapore with a global perspective to deliver quality end to end Transfer Agency services.- Continually enhance the Transfer Agency service offering through knowledge of competitors, industry and the regulatory environment.- Work closely and collaboratively with other senior management to deliver standardised best practice service models.- Ensure regulatory requirements are met from a Transfer Agency perspective, working closely with the TA senior management and the 2nd line of defence in region and globally.- Contribute to the management, strategic planning and direction of the overall Global and Regional Transfer Agency business.- Work closely and collaboratively with Product, Technology and other business partners in region, developing strategies and oversee project plans meeting operational goals and participating in business development.- Instils a client focus in the core operation, consistently meeting agreed client service levels and proactively managing and exceeding client expectations.- Monitor service level standards and provide senior management with reporting as well as maintain an environment where processes and controls are monitored, and potential risks escalated on a timely basis.- Ensure a robust and appropriate governance oversight model is in place to manage offshore and cross jurisdictional sites and vendors, as necessary.- Manage end to end operational risk, including strong resiliency and continuity of business plans, as it relates to Transfer Agency activities.- Work closely with groups internally to deliver projects in the region ensuring adherence to internal policy and standards.- Monitor and interpret the management information as well as internal and external benchmarks to assess and communicate the performance of the function.- Represent Transfer Agency in Singapore internally as well as with Clients and Industry wide.- Assist with oversight on TA client change and implementation.- Work with Client and SS&C teams to ensure customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.- Understand the TA competitive landscape and customer needs, to effectively position SS&C.- Responsible for fund audits- Collaborate with FA and Trustee(s) (where applicable) to ensure smooth workflow processes- Conduct regular reviews of SLAs, KPIs, procedures and checklists- Ensure prompt escalation of operational issues
Skills and Competencies:
- A good understanding of the client service model, business strategy, structure and product offering.- Strong strategic leadership and thought process.- Strong risk, control and problem-solving skills.- Strong leadership and people development skills, able to develop diverse teams.
Qualifications & Prior knowledge:
- 10+ years of experience in a related role. Extensive experience in leadership role.- In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protecte
-
Pa2024531 Head of Transfer Agency Operational
2 weeks ago
Singapore SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Transfer Agency Services, Associate, Singapore
2 weeks ago
Singapore BlackRock Full timeDescription About this role Elevate your career by joining the world's largest asset manager! Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance? We know how meaningful it is to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees...
-
Transfer Agency, Assistant Manager
2 days ago
Singapore PORTCULLIS TRUST (SINGAPORE) LTD Full time**JOB RESPONSIBILITIES** Duties include but not limited to: This is a supervisory position within the Transfer Agency (TA) team of the Portcullis Fund Administration Group. As TA Manager you will be responsible for: Client Engagement - Manage and maintain day-to-day communications with internal and external stake holders eg. investors, investment managers,...
-
Transfer Agency, Vp
2 weeks ago
Singapore State Street Full timeKey Performance Indicator- Define the team structure required to service the clients and implement- Demonstrate accountability for the output of the Unit- Active participation in defining the operating model plan- Be seen as a leader in pursuing initiatives and managing the change process- Effectively manage headcount numbers- Unit meetings every week.-...
-
Transfer Agency, Senior Executive
13 hours ago
Singapore PORTCULLIS TRUST (SINGAPORE) LTD Full time**Join Portcullis as a Transfer Agency, Senior Executive / Executive** Portcullis is one of Asia’s largest independent provider of Trust, Fund, and Family Office services, with over 40 years of experience supporting high net worth individuals, family offices, and investment professionals across regulated jurisdictions. Backed by our international network...
-
Consultant, Transfer Agency
1 week ago
Singapore Northern Trust Corp. Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Apac Transfer Agency Product Manager
2 weeks ago
Singapore Citi Full timeThe Product Manager is a senior position responsible for supporting the APAC region, setting strategy, and providing direction, leadership and budgetary management for the Transfer Agency product with initial focus on Singapore, Hong Kong, Taiwan and Indonesia. Additionally, this role will be responsible for the development of product plans, strategies, and...
-
Transfer Agency, Avp
2 weeks ago
Singapore State Street Full timeWho we are looking for- At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities but a major focus will...
-
Consultant , Transfer Agency
13 hours ago
Central Singapore Northern Trust Corp. Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Singapore Citi Full time**Job Background**: The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent. The team is responsible for day-to-day client servicing, coupled with a number of back office...