Service Desk Analyst

6 days ago

Singapore TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD. Full time

The Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers.

The Service Desk Analyst possesses a good understanding of legal environment priority requirements.

**Job Responsilibilities**:

- Provide solutions to customer problems of complex nature to ensure customer satisfaction.
- Prioritize, research, resolve, and respond to requests in accordance with current standards.
- Communicate with team members concerning work related matters and provide assistance as needed to other team members.
- Timely awareness of and impact on relevant support issues on a firm wide basis.
- Demonstrate enthusiasm and a positive attitude and a high work ethic.
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk customers.
- This person must provide technical assistance on the Firm’s software including, but not limited to Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software, CRM Software, the Windows operating system, basic hardware including but not limited to iOS devices, printers, laptops and network troubleshooting and remote connectivity troubleshooting VMwareClient and VPN. Utilize all available technical resources and current support policies in order to provide accurate solutions to customers.

**Qualifications and Requirements**:

- This person must project a positive attitude to customers and co-workers.
- Be team oriented and possess strong troubleshooting skills.
- Goal-oriented, proactive personality willing to take ownership of customer requests.
- Faultless approach to customer service.
- Willing to take on any responsibilities
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well individually or in group problem solving situations; Uses reason even when dealing with emotional topics.
- Multi-tasker who does not “lose his/her head” under pressure, while ensuring attention to detail (i.e., no mistakes).
- Project a positive attitude to customers and co-workers, team-oriented and strong troubleshooting skills.
- Clear verbal and written communication skills.
- High energy levels.
- Ideally possess a degree in technology or equivalent professional accreditations.
- Working knowledge of ITIL Service Management is preferred.
- Working knowledge of ITIL Service Management is preferred. Bachelor’s Degree preferred but not essential

**Working Hours**:
Monday to Friday 7am to 4pm or 8am to 5pm with 1 Hour Lunch Break

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