Service Desk Analyst

1 day ago


Singapore Ambition Full time

Service Desk Analyst

Ambition Singapore Apply now Posted 1 day ago | In-Office | Permanent | Negotiable

Service Desk Analyst

Ambition Singapore Apply now

A global professional services firm is seeking a Service Desk Analyst to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.

Responsibilities

  • Provide telephone and deskside IT support
  • Manage service requests and incidents via logging systems
  • Collaborate with global IT teams for prompt issue resolution
  • Maintain clear communication with users
  • Contribute to ITIL-aligned processes such as change, release, and problem management
  • Participate in scheduled shift rotations
  • Support team capability development

Requirements

  • Minimum 4 years of IT support experience, including at least 3 years in a first-line support role
  • Strong customer service and soft skills
  • Proficiency in Windows 10, Microsoft Office, VPN, and Citrix
  • Experience with Active Directory, Remote Exchange Console, and ITIL practices
  • Familiarity with professional services environments is advantageous

If this role isn't a perfect fit but you know someone suitable, consider our referral scheme. We offer SGD1,000 or SGD350 in shopping vouchers for successful referrals. Terms & Conditions apply .

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