
Technical Service Engineer
2 days ago
At Caton, we believe in the power of IP networks to enable high quality and real time interactions between people, things and everywhere in between. With our customers and partners, we focus on long term win-win relationships built on a foundation of Caton core values of creative, innovative, self-motivated, and passionate about the technology industry.
Join a dynamic growth company that is expanding globally with good career progression opportunities.
**Job Details
We are looking for a Technical Service Engineer who can provide technical engineering services in our Business Development team. The technical service engineer will be responsible assist for designing, building, operating and supporting of the domain solution & infrastructure. You are passionate about technology and are motivated by a hunger to solve challenges that face our clients. This means that you will be an expert of our product and services, and are able to help identify areas that can be resolved by Caton Technology.
**Responsibilities**:
- Provide helpdesk/remote IT support and troubleshooting for technical support of network and media solution
- Conduct product and technical evaluation
- Provide pre-sales and post-sale support
- Service Monitoring
- Work with different centre of excellence to maintain good service to customer.
- Occasional travel is required
**Job Experience/Skills Required**:
- Passionate about delivering innovative and challenging projects
- 5+ years experiences in IT projects delivery in vendor environment; regional experience is an advantage
- Outstanding in presentation and in building customer relationship
- With Strong attention to details, problem solving and analytical skills
- Excellent communication skills in English, other language is an advantage
Position Requires:
- University degree holder in related or other disciplines
- Holder of professional certifications will be an advantage
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