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Customer Care Specialist
3 weeks ago
Industry/ Organization Type**:Manufacturing/ Production**:
- Position Title**:Customer Care Specialist**:
- Working Location: Tampines
- Working Hours: 5 days (8 AM-5 PM)
- Salary Package**:Basic Salary + AWS + Variable Bonus**:
- Duration: Permanent
**Key Responsibilities**
- Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
- Follow up with customers to ensure high-level satisfaction and determine future requirements.
- Ensure that customer's complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Prepare, generate, and disseminate customer's reports in timely and accurate manner.
- Collect and sustain sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
- Recommend management systems improvement measures to the Superior.
- Comply with management systems procedures.
- To follow the company’s procedures, safety rules and measures stated in the WSH Risk Assessment.
- Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
- Use of personal protective equipment provided, to ensure safety while working.
- To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.
**APPLY NOW**
- Excellent communication skills.
- Competent with MS Office and computer skills.
- At least 1 year of Customer Service working experience.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
**Job Types**: Full-time, Permanent
**Salary**: $2,600.00 - $3,000.00 per month
License/Certification:
Work Location: In person
