Junior Customer Service Representative

**Brief description of the Hotel**

An inimitable collection of style which celebrates individuality, The Unlimited Collection is a portfolio of unique properties that retains its distinctive positioning, whilst leveraging Oakwood's hospitality management expertise and distribution network.

From intimate charm and contemporary icons to historic grandeur, each distinctive residential space in the collection is aimed at providing the independent traveler with experiences that are authentic to each property, one that is unlimited in design and refreshing in outlook - one that dots each journey with unique stories to tell.

WANDERLUSTHoused in a heritage 1920s Art Deco building, we merge old world charm with modern day comforts. Close to everything yet delightfully off the beaten track, you are mere minutes from the bustling city centre while being immersed in the historic urban montage of Little India. Conscientiously designed for the modern traveller, our curated spaces cater to every journey.It's more than a stay, it's a way of life.

KēSa House boasts an inviting flexible-living concept housing a roster of some of the city’s most unique and eclectic bars and restaurants, all under one striking roof. An evolution of the regular hotel experience, the smartly transformed row of shophouses is designed for those who wish to stop-over or stay a while.

ANN SIANG HOUSEStay captivated in one of Singapore’s most vibrant neighborhoods.

Nestled on the outskirts, in the historic Telok Ayer sub-district of Chinatown and within minutes of the central business district, Ann Siang House is a restored heritage building fusing mid-century inspired design and eclectic artworks through its public spaces and 20 inviting rooms. Bask in the bustle of the city, stroll along the old streets in the cuturally diverse precinct or discover world-class bars and a multitude of trendy eateries all at your doorstep.

**Job Descriptions**
- Maintain a friendly, neat and professional image to guests
- Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.
- Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Handle cashier duties in accordance to hotel Policy & Procedures
- Perform night audit function including date roll procedures and reconciliation of cashiering transactions
- To be kept informed of all functions, events, and promotions going on in the hotel and citywide.
- Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
- Maintain the cleanliness and neatness of all work-related areas
- Work at different shifts that may be assigned based on operational necessities.
- Maintain confidentiality of guest and proprietary information
- And the rest of the time, Senior Customer Service Representative will
- Perform other duties and functions as may be assigned by the Duty Manager from time to time.
- Participate in any Front Office initiatives and projects.
- Perform any ad-hoc duties assigned.

**Working hours**
- 9.5hrs ( including 1hr break time) / 5 days a week
- Morning shift, mid shift and overnight shift (10pm-8.30am)
- Night shift there will be $10 night shift allowance