Frontline Customer Experience Full Time I Kallang

Ready to play ?
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport

What is our culture like ?
- Where decisions spark High-fives:
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy - turning challenges into triumphs
Our game plan? Preserving the world together
- Your career touchdowns:
At Decathlon, we're not just talking about career growth - it's a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure
- Live for sports ? Now do it for a living:
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear - where games and victories turn into epic celebrations

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction.

**My Responsibilities**:

- I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
- I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation
- I ensure that our users/customers have a seamless checkout experience
- I manage and optimize back-end cash floats and balances
- I actively manage click and collect services in retail store
- I assure the safety of my teammates and users/customers at my work place
- I share my sport passion and positive energy with my users/customers locally
- I take initiative for my training and development

**Requirements**:
WHO WE ARE LOOKING FOR;
- People who are VITAL in their daily activities.
- People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.
- People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.
- People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.
- Sports Lover and Sports Passionate.

**Benefits**:
**A remuneration That Grows With You**:

- Kick off with a starting package from $2100, soaring up to $3000 and beyond
- Monthly bonuses, up to a whopping 10% of your base salary.
- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.

**Climb the Career Ladder**:

- Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness.
- Chart your course with internal career progression opportunities in both retail and our incredible support team.

**Flexibility That Fits Your Lifestyle**:

- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
**️ Be the Ultimate Decathlon Insider**:

- Revel in a fantastic 20% staff discount on ALL Decathlon products - yes, including bikes, kayaks, tents, and everything else you need for your favorite sports

**❤️ Because We Care About You**:

- We've got your well-being covered with comprehensive medical and insurance coverage.
- Flash that winning smile with dental benefits.
- Keep your health in check with a health screening allowance.
- For our female champions, enjoy maternity benefits designed just for you.
- And when life throws curveballs, lean on our counseling sessions for support.

**️‍ ️ Sports, Community, and Bonding**:

- Kick off those shoes and join in the sports fun after work or during store meetings.
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you

At Decathlon, we're not just a workplace - we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together