Frontline Customer Experience

2 days ago

Singapore Decathlon Singapore Full time

Hello future Decathlonian

Born in France, we are one of the world’s largest sports retailers.
We are passionate about sports and delighting our customers with top notch service
Our motto? "We move people through the wonders of sport".
We have 15 stores across Singapore, and many more to come ;)
Why work with us ?

1) A great workplace with great people
2) Limitless personal & professional growth
3) SPORTS

If you
- Live & share passion for sport
- Are service oriented, going the extra mile to provide the best service
- Are Open-minded, always finding solutions
- Are a team player, who love collaboration & teamwork
- Are flexible, thriving in a fast-changing environment
- Have an entrepreneurial mindset, enjoy nurturing a small (or big ) business

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction.

**My Responsibilities**:

- I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy
- I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation
- I ensure that our users/customers have a seamless checkout experience
- I manage and optimize back-end cash floats and balances
- I actively manage click and collect services in retail store
- I assure the safety of my teammates and users/customers at my work place
- I share my sport passion and positive energy with my users/customers locally
- I take initiative for my training and development

**Requirements**:
WHO WE ARE LOOKING FOR;
- People who are VITAL in their daily activities.
- People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.
- People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.
- People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.
- Sports Lover and Sports Passionate.

**Benefits**:
Remuneration
- Starting from 2100$/month for FT and 11$/hour for PT
- Monthly bonus, up to 10% of your base salary
- Opportunity to become a Shareholder
- Eligibility to receive profit sharing at the end of the year (based on country performances)

Be an ambassador
- 20% Staff discount on ALL Decathlon products, including bikes, kayaks, tents... All you need for sports : D

**Because we care**:

- Medical & insurance coverage
- Dental benefit
- Health screening allowance
- Maternity benefit (female employee only)
- Counseling sessions

Career growth
- Upskill and re-skill through Decathlon Academy
- Internal career progression

Sports together
- Practice of sports after work / during store meetings
- Join a community of sportive people like you

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