Frontline Ambassador

5 days ago

Singapore beBeeCustomerService Full time $6,000 - $8,000

Job Opportunity:

We are seeking an exceptional customer service professional to join our team as a Frontline Ambassador.

The ideal candidate will be passionate about delivering outstanding customer experiences, providing exceptional service, and ensuring that every guest leaves with a positive impression of our brand.

  • Key Responsibilities:
  • • Lead the operation team in frontline to provide each customer with a wonderful dining experience
  • • Uphold our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships
  • • Engage with customers through checking on their dining experience, making recommendations and gathering feedback to provide service enhancement to customers
  • • Handle and resolving guest enquires and feedback (In Outlet, Phone, Feedback Form and Email) promptly
  • • Initiate and handle the post feedback investigation process and propose preventive actions
  • • Preparation of Customer Care Memos
  • • Assist the outlets in charge of operation matters

Requirements:

  • • Degree/Diploma/'O' Level / Certificate in F&B/ Tourism and Hospitality/Event Management
  • • At least 2 -3 years working experience in similar capacity in the F&B or customer service industry
  • • Able to work in a fast paced and customer focused environment
  • • Able to work under pressure and keep to deadlines given
  • • Able to function efficiently in a team setting and also independently
  • • Able to resolve customers issues promptly and to customers' satisfaction
  • • Good interpersonal, communication, writing and listening skills
  • • Meticulous
  • • Proactive to perform job duties and assignment

About Us:

This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional customer service and creating memorable experiences for our guests.

We offer a supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers.

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