Manager, Smb Sales

**Are you a high-energy manager with a proven track record in sales and the ability to encourage early-career professionals? If so, we are looking for you to lead our high volume, inside sales, and expansion team**

**Responsibilities**
- Setting up the team to hit monthly and quarterly quotas
- Supporting direct reports by participating and leading in prospect and customer meetings
- Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives, team events and culture building
- Conducting weekly forecast meetings and key deal reviews. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
- Use sales metrics to manage the team and individual Account Executives, tracking the results and succinctly reporting to senior management
- Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
- Evolve & refine the sales strategy, process and tactics to improve performance
- Ownership of short to medium term projects & execution of functional strategy initiatives

**Requirements**:

- Extensive experience in software sales both direct & indirect, with considerable experience in SaaS/Customer Support/Sales/CRM
- Consistent overachievement as an individual contributor
- Extensive hunter and farmer sales background experience
- Deep experience in outbound hunting
- Minimum 3 years of sales management experience
- Passionate about training early career reps, and validated experience building a great working environment
- Able to thrive in a startup environment - you move quickly, think strategically, and are superb at tactical execution
- Proven ability to work cross-functionally with customer-facing and back-office teams
- Excellent presentation, organisation, and listening skills
- Analytical acumen and comfortable identifying growth opportunities using data
- Fluent in English and Mandarin due to the need to manage key stakeholders and customers in the Greater China market
- Experience in covering Greater China and Singapore market

**Culture**

We are building a high-performance culture and want passionate talent who can join our organisation and not just fit in but add to us. We’re open, supportive and think a diverse team (across all spectrums) makes us stronger collectively.

This job will be based remotely. Zendesk is very thoughtful about the experience for employees who work from home, including reimbursement of home office items and internet service.

LI-CW

LI-Remote

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.