Food Outlet Manager

5 days ago

Singapore MAMA THAI KITCHEN PTE. LTD. Full time

As an Outlet Manager, you will be responsible for overseeing the operations of a specific outlet. Your main duties will include managing the staff, ensuring customer satisfaction, maintaining the outlet’s financial performance, and implementing marketing strategies.

You will oversee hiring and training new staff members, creating work schedules, and assigning tasks to ensure smooth operations. It will be your responsibility to ensure that the outlet is well-stocked, clean, and meets all safety and hygiene standards. Additionally, you will need to handle customer complaints and resolve any issues that may arise.

To excel in this role, you will need strong leadership skills, excellent communication and interpersonal abilities, and a keen eye for detail. You should be able to multitask, prioritise tasks, and make quick decisions when necessary. Being knowledgeable about the products or services offered by the outlet and staying updated with industry trends and customer preferences is also essential.

Overall, the responsibilities of an Outlet Manager require a combination of managerial, customer service, and operational skills to ensure the smooth functioning of the outlet and provide an exceptional experience to customers.

**Qualifications and Skills Required**:
To become an Outlet Manager, a certificate in hospitality or equivalent is required.

In addition to formal education, several skills and qualifications are essential for success in this role. Strong leadership skills are crucial, as you will be leading and managing a team of staff members. You should have excellent communication skills to effectively interact with customers, staff, and other stakeholders. Problem-solving abilities are also important to handle any issues that may arise.

Attention to detail is necessary to ensure the outlet’s operations run smoothly and meet quality standards. Time management and organisational skills are valuable to handle multiple tasks and responsibilities efficiently. Proficiency in computer systems and software used for inventory management, sales tracking, and financial reporting is also beneficial.

Previous experience in the hospitality industry, particularly in a supervisory or managerial role, is highly preferred. This experience helps in understanding the industry dynamics, customer expectations, and operational challenges.

Overall, a combination of education, skills, and relevant experience is essential to qualify for the role of an Outlet Manager.

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