Food Outlet Manager

2 weeks ago

Singapore MARTINO AGENCY Full time

We are looking for an Outlet Manager who is responsible for the profitability and performance of a food service outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations. The Manager is also expected to guide employees to find new ways to generate revenue and enhance the customer experience. Other responsibilities include recruiting, training and motivating staff, as well as maintaining high standards of quality, hygiene, health and safety in the dining area.

**Responsibilities**:

- Administer purchasing and receiving procedures
- Analyze service quality and customer satisfaction
- Conduct staff performance assessment process
- Contribute to innovation process within own scope of work in the business unit
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation
- Identify and establish internal and external stakeholder relationships
- Implement loss/risk prevention
- Lead team to implement change
- Manage and implement business continuity plans
- Manage compliance with food and beverage hygiene policies and procedures
- Manage cost and quality controls
- Manage crisis situations
- Manage food and beverage operations
- Manage guest service
- Manage site/outlet and equipment maintenance
- Manage the customer experience
- Manage training
- Monitor income and expenses
- Optimize workforce for service excellence

**Qualifications**:

- Experience in the same industry is an advantage
- Positive, confident and personable demeanor
- Ability to thrive in a high-pressure environment.
- Creative, innovative thinking.
- Exceptional standards for cleanliness, health, and safety.

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