Food Outlet Manager

2 days ago

Singapore FIRSTCARE EMPLOYMENT PTE. LTD. Full time
Roles & Responsibilities

As a Food Outlet Manager, you will be responsible for overseeing the day-to-day operations of a food outlet, ensuring high standards of food quality, customer service, hygiene, and overall operational efficiency. You will manage a team of staff, maintain budgets, ensure compliance with health and safety regulations, and drive sales growth for the business.

Key Responsibilities:

1.Operations Management:

  • Oversee all daily operations of the food outlet, ensuring smooth and efficient service.
  • Monitor food preparation, quality, and presentation to ensure the highest standards are met.
  • Ensure proper stock management, including ordering and maintaining inventory levels.
  • Maintain cleanliness and organization of the outlet, adhering to health and safety regulations.

2.Team Leadership:

  • Lead, train, and motivate a team of front-of-house and kitchen staff.
  • Conduct regular staff performance evaluations and provide constructive feedback.
  • Foster a positive and collaborative work environment.
  • Schedule shifts and ensure proper staffing levels at all times.

3.Customer Service:

  • Ensure that guests receive excellent customer service throughout their experience.
  • Handle customer complaints or issues in a professional and effective manner.
  • Monitor guest satisfaction and implement improvements based on feedback.

4.Financial Management:

  • Develop and manage the outlet's budget, ensuring profitability.
  • Monitor sales and expenses and work to reduce costs without compromising quality.
  • Prepare financial reports and analyse performance to identify areas for improvement.
  • Oversee pricing strategies and promotions to boost sales.

5.Health & Safety Compliance:

  • Ensure compliance with food safety standards, health regulations, and Singapore laws.
  • Implement regular checks to maintain cleanliness and safety in the kitchen and dining areas.
  • Conduct staff training on food hygiene, safety protocols, and customer service.

6.Marketing & Promotions:

  • Coordinate marketing efforts to increase foot traffic and sales.
  • Develop and implement promotions, events, or special offers to engage customers.
  • Work with local partners or community organizations for collaborative initiatives.

7.Inventory & Supplier Management:

  • Liaise with suppliers to ensure timely delivery of food and beverage items.
  • Track inventory levels and reorder supplies as needed to prevent stock shortages.

Required Skills & Qualifications:

  • Experience: Proven experience in food service or hospitality management, preferably in a similar outlet or restaurant.
  • Leadership Skills: Strong team management and leadership abilities, with a focus on training and staff development.
  • Customer Focus: Excellent interpersonal and communication skills with a strong customer-centric approach.
  • Problem Solving: Quick decision-making and problem-solving abilities in fast-paced environments.
  • Attention to Detail: High attention to operational details, cleanliness, and service standards.
  • Flexibility: Ability to work on weekends, and holidays as needed.
  • Degree or certification in Hospitality, Business, or a related field.
Tell employers what skills you have

Management Skills
Foot
Budgets
Leadership
Food Safety
Food Quality
Inventory
Problem Solving
Hospitality Management
Attention to Detail
Team Management
Customer Focus
Customer Service
Pricing
Staff Development
Hospitality

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