Senior Manager/manager, Events Experience

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
At The Robertson House, we want our guests to feel special, at home and In the know; which means we need you to:

- Be charming by being approachable, having confidence and showing respect
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special
- Be sales driven to cross-sell all functional event venues to maximise yield

DUTIES AND RESPONSIBILITIES
- Ensure revenue strategies implemented are followed through with collaborative interactions and strategy implementation with both the Director of Sales and Director of Culinary and Beverage.
- Develop and nurture strong relationships with existing clients to encourage repeat business and referrals.
- Conduct client meetings, presentations and site inspections to showcase our catering offerings.
- Work closely with clients to understand their specific catering/event needs and preferences.
- Customize catering packages and menus to meet the unique requirements of each event.
- Manage the team's objectives, performances and achievements, to contribute to the hotel budget
- Communicate with all Functional leadership in The Robertson House, Sales Managers on new offerings, pricing structures, room sizes/space availability and all operational issues.
- Monitor account revenue and business production through various methods such as adjusting strategies, procedures or account coverage as needed to achieved the planned goals.
- Review direct competition and market changes. To ensure complete awareness by the team on how to meet these changes and of competitiors' activities at all times.
- Prepare monthly group catering forecast and group room forecast. Oversee the operation of the functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Attend events to network with clients
- Ensure accurate and timely documentation of all catering agreements and contracts.
- Provide clear event details and preferences to ensure client expectations are met.
- Be responsible for team’s catering budget while contributing to hotel’s total revenue.
- Grows existing business, establishes and pursues leads which will develop business.
- To assist with other ad hoc duties as required by the Director of Sales

PEOPLE
- Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.
- Be the face of the hotel and act as the Brand Identity/Ambassador for The Crest Collection in Singapore.

GUEST EXPERIENCE
- Should be well versant in defining experiential ‘Out of the Box’ experiences so that the guests can be introduced to customized experiences which, for example, do not involve standard menus but Tailored F&B experiences after having a thorough discussion with the client on their expectations and preferences.
- Set a positive example of guest relations.
- Develop valuable relationships with clients and key accounts.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints and strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

RESPONSIBLE BUSINESS
- Sales Strategy and Planning:

- Develop and implement effective sales strategies and tactics to meet or exceed sales targets.
- Collaborate with the sales team and management to create compelling proposals and presentations.
- Perform other duties as assigned.

ACCOUNTABILITY

Responsible for nurturing relationships on behalf of the hotel with clients, partners and guests, and act as a key liaison between the hotel and the client to ensure effective communication and co-ordination in all aspects of the guest journey.

QUALIFICATIONS AND REQUIREMENTS
- Degree in Hotel Management, Business Administration, or any other equivalent qualification required.
- Minimum of 3-5 years’ sales experience in lifestyle events, catering, hotels, standalone restaurant groups or related industries.
- Proven track record in catering sales or event sales related field in the lifestyle space.
- Excellent communication and presentation skills.
- Demonstrated ability to meet and exceed sales targets.
- Exceptional customer service and relationship-building abilities.
- Must speak fluent English. Communication skills are utilized in a significant amount of time when interacting with others; demonstrated ability to interact w