
E-commerce Support Administrator
2 days ago
**Order Processing and Customer Support**:
- Process orders received through the company's e-commerce platform. This involves checking order accuracy (products, prices, addresses) and ensuring stock availability.
- Communicate with customers regarding order status, answer inquiries about products, and resolve any issues that may arise.
**Inventory Management**:
- Maintain accurate product information and stock levels on the e-commerce platform.
- Monitor inventory levels and communicate potential stockouts to the relevant teams.
**Platform Management**:
- Assist with uploading and maintaining product listings, including descriptions, images, and pricing.
- May involve some basic troubleshooting and maintaining the functionality of the e
- commerce platform (depending on the company's setup).
**Other duties may include**:
- Generate reports on sales, inventory, and customer inquiries.
- Assist with marketing efforts specific to the e-commerce platform (e.g., promotions,discounts)
- Collaborate with other departments like marketing, sales, and fulfilment to ensure seamless operations.
**Job Requirements**
- Degree/Diploma in Mass Com, Business Administration, Marketing or related fields.
- Experience with e-commerce platforms (e.g., Shopee, Lazada, TikTok) is a plus.
- Basic understanding of inventory management principles.
- Ability to work independently and manage multiple tasks effectively.
- Strong computer literacy and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-solving skills and the ability to find solutions for customer inquiries.
- Familiarity with social media and online marketing concepts.
- Recent graduates with a passion for technology and customer service are welcome to apply.
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