E-commerce Administrator

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STYL Solutions Pte. Ltd. is a fintech and IoT solutions provider headquartered in Singapore with a R&D center in Vietnam. The company designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, and telemetry. Market coverage includes financial services, retail, mass transit, education and social services in Singapore and South Asia Pacific. Vision: to use Fintech and IoT to create smart cities that enhance Quality of Life.

We are seeking a detail-oriented and proactive E-Commerce Assistant to support end-to-end e-commerce operations, including order processing, inventory management, logistics coordination, and customer service support. The ideal candidate will ensure seamless daily operations across online platforms while maintaining accuracy, efficiency, and customer satisfaction.

• Process customer orders accurately and promptly through the company's eCommerce platforms.
• Coordinate with the SCM team to ensure timely picking, packing, and dispatch of products.
• Ensure sufficient supplies for packaging; raise to procurement when stocks fall below safety stock levels.
• Verify product details, quantities, and shipping information before dispatch to maintain high accuracy.
• Track shipments and follow up with logistics providers to resolve delivery issues.
• Create shipments using the courier portal and update tracking numbers to Shopify.
• Handle watch replacement requests, including verification of warranty or purchase details.
• Coordinate with the Service Team to ensure correct product allocation and prepare replacement units for dispatch.
• Maintain accurate records of replacement transactions.
• Support daily operations of online sales channels, including product listings, price updates, and promotional activities.
• Respond to customer inquiries, complaints, or feedback in a timely and professional manner.
• Monitor online platforms for stock availability, product presentation, and accurate descriptions.
• Assist the sales team with administrative tasks such as preparing sales reports and performance summaries.
• Monitor stock levels, conduct regular inventory checks, and reconcile discrepancies between physical stock and system records.
• Update inventory records in the eCommerce system promptly to avoid overselling or stockouts.
• Coordinate with suppliers or internal procurement teams for restocking.
• Perform quality control checks on all incoming eCommerce stock.

• Diploma or Degree in Business, Supply Chain, E-Commerce, or related field.
• Prior experience in e-commerce operations, order fulfillment, or logistics coordination (1-3 years preferred).
• Proficiency in e-commerce platforms (e.g., Shopify) and courier portals.
• Strong organizational skills with attention to detail and accuracy.
• Good communication and problem-solving skills for handling customer and logistics issues.
• Proficiency in Microsoft Excel and Google Sheets for reporting and inventory management.
• Language proficiency in Chinese to liaise with China suppliers and vendors.
• Positive work attitude with willingness to learn.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Appliances, Electrical, and Electronics Manufacturing

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