Solution Consultant

Company Description

Globant’s Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.

As an award-winning partner of enterprise-class platforms: Salesforce Commerce Cloud, Adobe Magento Commerce, and other API first, Headless Commerce surround solutions, we help clients create a competitive advantage with commerce at its core.

Our mission is to empower companies to succeed and thrive in the ever-changing digital landscape by building best-in-class future-ready digital commerce solutions globally.

**Job Description**:
The Solution Consultant (Pre Sales) role is critical to the overall success of the deal cycle for Commerce opportunities; the Solution Consultant at Globant Commerce Studio has a mix of Business, Commercial & Technology expertise, that consults with clients to understand their business challenges in online Commerce, and guides them to possible solutions that we can implement to solve the problem statement.

1. **Deal & Commercial Management**
- Coordinate briefing with the Sales lead to understand the deal opportunity.
- Allocate the appropriate resource required to work on the deal.
- Review and manage the Jira Solution Consulting board to effectively manage workload.
- Create Solution Consulting plan with all of steps required to move to a decision
- Creation of Solution Consulting Strategy as a response back to the customer
- RFP documentation review and management.
- Lead, direct and coordinate the team to deliver all the relevant deliverables for the deal
- Lead, direct and coordinate the team to shape solution options.
- Review and interrogate estimates and project plans created by the team
- Creation of project plans* (If the person has a project management background)
- Create a team profile in relation to the estimates and project plan.
- Devise commercial options to present to the customer with relevant internal approvals..
- Shape the narrative and story to play back to the customer.
- Create the presentation/proposal to share with the customer.
- Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed.
- Responsible for writing the solution contained in the SOW document, working closely with the Sales Director who is ultimately accountable.
- Responsible for detailing out the solution as part of the Sales to Delivery handover.
- Partake in retrospectives and ensure learnings and documented and will inform future deals.

2. **Commerce Solution Advisor**
- Interact with the customer and undertake research to understand the customer pain points and challenges.
- Input information into the central repository so anyone who touches the account understands the background.
- Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
- Keep up to date with the commerce landscape and key technologies including but not limited to Adobe, Salesforce, Commerce Tools, SAP Hybris, Shopify, VTEX
- Evaluate which technologies may be most appropriate to present/share with the customer.
- Keep on top of industry trends and topics.
- Provide thought leadership for customer and prospect presentations
- Provide Commerce Strategy that demonstrates experience improvements, business growth and technology innovation.

3. **Team Management**
- Lead, direct and mentor a team of Solution Consultants.
- Provide constructive feedback for team and individual growth
- Review and approve proposals before they are presented or sent to prospects / customers
- Create and continually evolve tools and processes for the team

**Qualifications**:

- Project Management, Sales, or Technical qualifications are advantageous
- Salesforce Commerce Cloud & Adobe Commerce Cloud accreditations will be looked on favourably.

Hard/Technical Skills
- Highly organised
- Business Strategy
- Commerce Strategy
- High Level understanding of the commerce platforms available in the market
- Good understanding of commerce ecosystem
- High level understanding of software development and its different components
- High level understanding of solution architecture

Soft Skills
- Emotional intelligence
- Strong written and verbal communication skills
- Effective time management skills
- Strong interpersonal skills
- Ability to collaborate with all departments and functions across the organisation
- Strong negotiation and persuasion skills
- Strong active listening skills
- Strong problem-solving skills
- Quick learner and ability to absorb information

Experience
- Previous experience in Solution Consulting / Pre Sales is desirable OR
- Previous experience in Project Management OR
- Previous experience in Account Management

Additional Information

✔Remote Work Opportunities with ultra-flex