
Operations Manager
8 hours ago
_Bonjour _ We are **MERCI MARCEL**, a relaxed French social destination bringing dining & shopping experience in unique design spaces. As we grow, so do our people. Today we have 6 outlets and we are looking for passionate individuals to join in on the Marcel's adventure
Outlets:
Merci Marcel - Club street, Orchard, Tiong Bahru & East Coast
French Fold - Telok Ayer & Orchard
**What you get**:
- **Salary range: S$4000-5000 | 44 hours work week, no split shift**
- **Benefits: Health insurance, Dental Incentive ($200/year), Monthly Incentive Program (KPI up to $350), Daily Meal Allowance ($7), Staff discount and Referral Incentive Program (up to $400), Welcome & Birthday Vouchers, Classpass membership, Increment upon confirmation & Long Service Incentive**
- A dynamic & innovative French Company with audacious ideas to bring new French concepts in Singapore.
- A company with values: meritocracy, innovation, responsibility & sincerity
- Opportunities to progress internally
- Training: Training programs and Individualised Career Plan provided
**What you will do**:
- Team Management:
○ Recruit, train, and supervise team
○ Foster a positive and collaborative work environment, promoting teamwork and high morale.
○ Conduct regular performance evaluations and provide feedback to ensure staff development and growth.
- Customer Service:
○ Ensure exceptional customer service standards are consistently met or exceeded.
○ Address customer inquiries, complaints, and feedback promptly and professionally.
○ Implement strategies to enhance the overall dining experience and customer satisfaction.
- Operations Management:
○ Oversee day-to-day operations, including opening and closing procedures.
○ Monitor and manage inventory levels, ordering supplies as needed to maintain optimal stock levels while minimizing waste.
○ Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards throughout the restaurant
○ Greeting customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including advising guests on menu and wine choices
○ Maintain high standards of food quality, presentation, and consistency.
○ Conduct regular inspections to ensure adherence to food safety and sanitation guidelines.
○ Address any issues related to quality or service promptly and effectively.
- Strategic Planning:
○ Collaborate with management to develop and implement strategic plans for business growth and expansion.
○ Identify opportunities for improvement and innovation to enhance the restaurant's competitive position in the market.
**Join us if you are**:
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
- Excellent communication and customer service skills.
- Solid understanding of restaurant operations, including food and beverage service and front-of-house operations.
- Energetic, passionate and able to work in a face paced environment
- Excited to be part of a team that is supportive, communicates and has fun
- Ready to put the guest at the heart of everything you do
**Salary**: $4,000.00 - $5,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
**Experience**:
- Management: 3 years (required)
Work Location: In person
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