Bank Operations Management

7 days ago


Kallang, Singapore SEARCH ALLY PTE. LTD. Full time

3 years exp

**Roles & Responsibilities**
- Salary: $5K - $5.2K
- Industry: Banking
- Must have banking operations experience

**RESPONSIBILITIES**:
Project Management
- Assist Department Head to plan, budget, oversee, coordinate and document all aspects of specific O&T Projects
- To liaise with Head Office’s project team and local stakeholders on matters related to the Projects.
- To ensure that the scope and direction of each project is on schedule, as well as other department for support.
- To review and ensure all data input into the Ops Risk Event System are in order.

Operations Risk Monitoring
- Assist in monitoring of Branch Operational Loss Events.
- Coordination with Branch’s stakeholders to report any operational loss to senior management
- Assist to report promptly all branch’s operational loss events to Head Office via system
- Assist in maintaining effective & efficient Internal Control and adopt best practices

BCM Responsibilities
- Assist to monitor BCM Policy and Branch BCP are up to date
- Assist and coordinate with departments BCP coordinator to review their respective BIA/BCP
- Assist in BCP in Planning, Testing, Reporting (such as Call Tree & Industrial Wide Exercise by ABS)
- To participate as an observer in branch BCP Test (conducted by IT) and forward BCP report to Head office

Outsourcing Responsibilities
- Assist in Outsourcing Risk Assessment
- Assist business owner to complete periodic risk assessment and due diligence checks on service provider
- To monitor and follow up periodic review of service providers with respective business owners and other matters relating to outsourcing arrangement.
- Maintain Outsourcing Register
- Assist business owner to complete the documentation for entering into outsourcing arrangement
- Assist to submit and monitor annual review for outsourced service under FSC/MAS.
- Management Monitoring
- Assisting in collating O&T respective units’ Key performance Indicators, training & leave records and prepare monthly report to Head Office.

Other duties:

- Preparation of audit confirmation for Corporate Banking and Commercial Banking customers. Ensure all audit confirmation request are sent out promptly.
- Follow up and monitor closely on all returned mails of Statement and account welcome letters.
- To assist customer service team on to provide service to bank customers while ensuring compliance with procedures and work instructions.
- Assist team members to resolve any customer’s query or compliant and report to relevant stakeholder if needed.

**REQUIREMENTS**:

- Diploma / Degree Holder with minimum 3 years of relevant operational banking experience.
- Broad understanding of banking products, operations, systems and procedures.
- Knowledge and understanding of regulatory and internal management reporting requirements
- Good Inter-personal communication Skills.
- MS Office skills.

[EA License Number] 18C9289 | [Registration Number] R1551292

No information added.



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