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Manager, Technology Support Services
2 weeks ago
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- This position is for Integrated Information Technology Services (IITS).
- Build and implementation of Windows, MAC, Mobile device software installation, configuration, and maintenance which includes software roll-outs, upgrades, patches, and/or service packs.
- Responsible for Microsoft Windows and Mac Endpoint management, Build, and Deployment using Microsoft Endpoint Configuration Manager and JAMF to all End-users.
- Monitor and assess business needs against Endpoint security concerns and working with the Security team to manage the overall security of the Endpoint.
- Respond, investigate, and escalate alerted events and incidents from various security technologies.
- Work with the IT Help Centre to coordinate Desktop Application updates and roll-outs using Microsoft Endpoint Configuration Manager/JAMF for different business departments.
- Deliver Endpoint technical solutions as per specified plans, deliverables, costs, and timelines.
- Identify and implement process improvements that will increase productivity and drive consistency in how support provides to End-users.
- Work with external vendors and suppliers to investigate new technologies and develop cost-optimized solutions.
- Participate in the evaluation, testing, and recommendation of operating system patch management, and technical support of the production and development environments.
- Identify trends in specific support areas and works with the stakeholders to address them.
- Provide Executive Support for the Senior Executive team.
**QUALIFICATIONS**
- Degree in Information Technology, Computer Sciences or Engineering.
- 5 to 8 years of experience in a fast-paced environment.
- Those with Cybersecurity certifications are highly preferred.
- A self-motivated work ethic, with a can-do attitude and is customer-service oriented.
- Ability to work independently and collaborate in a cross-functional environment.
- Ability to multitask and prioritize workload while ensuring the quality of service.
- In-depth knowledge of Microsoft Windows OS, Microsoft Office environments, including administration, troubleshooting, upgrading, patching and fix.
- Hardware knowledge of laptops, desktops, thin clients, and printers; iMac and MacBook.
- Knowledge of Active Directory, Domain environment, DNS, networking, routing, VPN, firewall, and system security.
- Good experiences with endpoint security solutions in the market.
- Competency with any scripting language such as PowerShell, Python.
- Have a keen interest to learn/work with cybersecurity technologies.
- Experience in evaluation/test/deploy new solutions from proof of concept to production.
**OTHER INFORMATION**
**#LI-ST1
