Management Support Officer, Business Operations

2 weeks ago

Singapore LAWNET TECHNOLOGY SERVICES PTE. LTD. Full time

**About us**

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

**Responsibilities**:
LawNet Operations & Reporting
- Support outsourced service desk and SAL teams in delivering a great customer experience - e.g., troubleshooting customer queries, gathering feedback and monitoring performance of service desk
- Prepare monthly subscriptions statistics for internal teams and service usage reports for customers
- Process payment to content providers
- Support LawNet Operations team with internal audits - e.g., preparation of documentation

Procurement
- Review and process procurement requests promptly, following audit requirements
- Coordinate accurate and timely payments to suppliers
- Support internal stakeholders with engaging suppliers
- Maintain listing of IT vendor contracts
- Regularly review procurement processes and propose improvements

Administration and Secretariat Support
- Support business decisions by preparing routine and ad-hoc reports
- Provide secretariat support for company board meetings, such as coordinating meeting dates with board members’ PAs and meeting room arrangements
- Provide calendaring support to the Chief Executive
- Assist in record keeping of company resolutions and staff circulars
- Undertake any other admin task as assigned

**Skills and Qualifications**:

- Diploma qualification
- Prior experience in Accounts Payable or Operations Support role is preferred
- Proficient in Microsoft Office Tools (Excel and Word)
- Good interpersonal and communication skills
- Meticulous, systematic and process-oriented
- Able to adapt and multi-task in a fast-paced environment

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