Business Support Officer

2 weeks ago

Singapore Chubb Full time

What’s this role about?

Key Responsibilities
- Assist the Operations Team with various business processes.
- Ensure that customers' policy transactions are processed and fulfilled accurately and promptly from start to finish.
- Engage in projects, system improvements, and user acceptance testing (UAT), offering feedback on system performance and completing additional tasks as assigned by the manager.
- The role necessitates a keen attention to detail and the ability to thrive in a dynamic and fast-paced environment.
- Provide policy administrative support across multiple Operations functions which includes creation and maintenance of customer and policy data.
- Respond to customers’ queries relating to operations matters.
- Support quality checks on existing business processes.
- Work with both internal and external stakeholders to ensure operational processes are running smoothly, business support tasks are completed with a high level of accuracy and within SLA (Service Level Agreement).
- Support Product launches/setup processes/new business initiatives
- Support new initiatives and ensuring no disruption to business processes.
- Work collaboratively with team members to identify, document, and propose process improvemens resulting in operational efficiency and effectiveness.
- Regular reporting to the Team Manager on activities relating to the role
- Work cohesively within the team and stakeholders to achieve company and departmental objectives.
- Provide ad hoc administrative support as per business requirements, as assigned by Team Manager.

Desired Qualifications & Skillset
- At least GCE “A” Level or Diploma in any field.
- Minimum 1 year of relevant working experience in policy servicing and administration, preferably within the insurance industry
- A team player with strong sense of responsibility and good time management
- Mature, independent, self-motivated, able to multi-task, prioritize and meet deadlines
- Possess positive work attitude, analytical with problem-solving skills and meticulous
- Demonstrate flexibility and adaptability to work in a fast-moving and challenging environment.
- Proficient in Microsoft Office software (Excel and Word)
- Proficient in written and spoken English.
- Strong interpersonal skills with the ability to communicate well verbally and in writing and customer focused
- Preferred insurance certified papers such as BCP, PGI, HI or have telesales experience preferred, but not a pre-requisite.

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